Effective Date: September 17, 2026
Tashi Pelbar Bhutan Tours and Trek (“we,” “our,” “us,” or “the Company”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, request information, or book our tourism and trekking services.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
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Submit a tour or trekking inquiry
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Request a quotation or itinerary
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Make a booking or reservation
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Contact us by email, telephone, WhatsApp, social media, or through our website
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Subscribe to our newsletter or promotional communications
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Complete a contact or booking form
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Provide information required for travel arrangements
Depending on the service requested, the information we may collect includes:
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Full name
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Email address
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Telephone or WhatsApp number
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Country of residence or nationality
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Travel dates
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Number of travelers
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Passport or identification information where required for travel arrangements
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Accommodation and transportation preferences
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Emergency contact information
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Dietary requirements
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Special travel requests
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Trekking-related information necessary to arrange your trip
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Payment and billing information
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Any other information you voluntarily provide to us
We may also automatically collect certain technical information when you visit our website, such as:
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IP address
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Browser type
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Device type
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Operating system
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Pages visited
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Date and time of your visit
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Referring website
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General website usage information
This information may be collected through cookies, analytics tools, and similar technologies.
2. How We Use Your Information
We collect and use personal information only for legitimate business and tourism-related purposes, including to:
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Respond to your inquiries
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Prepare quotations and customized itineraries
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Process and manage tour and trekking bookings
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Arrange accommodation, transportation, guides, permits, and other travel services
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Communicate with you about your trip
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Process payments where applicable
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Provide customer support
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Manage emergencies or urgent situations during your trip
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Improve our website, products, and services
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Understand website usage and improve user experience
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Send promotional or marketing communications where permitted
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Prevent fraud, misuse, or unauthorized activity
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Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.
3. Travel and Booking Information
Because we provide tourism and trekking services in Bhutan, certain information may be necessary to arrange your travel.
Where required, we may need to share relevant information with:
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Hotels and accommodation providers
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Airlines and transportation providers
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Licensed tour or trekking guides
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Government authorities and tourism-related agencies
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Trekking and park authorities
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Visa, permit, or immigration authorities
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Travel service providers involved in fulfilling your booking
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Payment service providers
We will generally provide only the information reasonably necessary for the relevant travel arrangement.
4. Payment Information
Where online or electronic payments are available, payments may be processed through third-party payment providers.
We may not directly store complete credit card or debit card information on our website unless expressly stated.
Payment providers may collect and process payment information according to their own privacy policies and terms.
You should review the privacy policies of the relevant payment provider before submitting payment information.
5. Sharing of Personal Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We may disclose personal information when reasonably necessary to:
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Provide the services you have requested
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Complete your booking or travel arrangements
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Work with our trusted service providers
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Comply with applicable laws or legal obligations
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Respond to lawful requests from government authorities
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Protect the rights, property, safety, or security of our company, customers, or others
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Detect or prevent fraud, security incidents, or other unlawful activity
Third-party service providers who process information on our behalf may only use that information for the purposes for which it has been provided or as otherwise permitted by law.
6. Website Analytics and Cookies
Our website may use cookies and similar technologies to improve functionality, understand visitor behavior, and enhance your browsing experience.
Cookies may be used to:
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Remember website preferences
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Improve website performance
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Understand how visitors use our website
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Measure website traffic
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Improve our marketing and advertising activities
We may use third-party analytics or advertising services, such as Google Analytics or similar services.
You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.
7. Third-Party Websites
Our website may contain links to third-party websites, including:
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Social media platforms
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Airlines
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Hotels
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Payment providers
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Travel resources
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Government websites
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Other tourism-related websites
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policy of any third-party website before providing personal information.
8. Communications
If you contact us by
